Terms and Conditions

 

 

Booking Online

  • Meadowhead Limited is a UK based Company. Payment in full is required at the time of booking online for caravan holiday home hire, wigwam hire, touring and camping bookings.
  • Bookings for tent and touring pitches will incur a £1.50 booking fee.
  • Customers who do not want to use our online booking service can book their holiday by contacting the park of their booking choice directly by telephone (different terms and conditions apply, please see below).
  • All bookings are accepted at the discretion of the park manager.
  • All prices quoted are in GBP Sterling and are inclusive of VAT. Please understand that the Euro rate specified in our tariff will fluctuate and prices are published as a guide only.
  • The use of awnings, gazebos or pup tents must be stated at time of booking. You will be charged for any extras.
  • The size of your tent, touring caravan or motorhome must be stated at the time of booking. If your tent is over 24 square metres additional space may be required in order to meet the fire safety regulations therefore we ask for a supplementary fee. This allows us to accommodate you and ensure the safety of everyone on the park at all times.
  • Our touring pitches vary in size within their price bands. We will match your touring caravan or motorhome booking to the correct pitch size, but on occasions we may not be able to meet this requirement especially during high season for larger vehicles. Please be aware that on rare occasions this could mean rejecting your booking. (N.B. Vehicles over 8m will incur an R.V. charge.)
  • Bookings can only be made by a person over 18 years of age who is in attendance during the holiday and agrees on behalf of all persons in their party to abide by the conditions of booking and the rules of the park
  • We do not accept bookings from groups of young people without their parents, single sex groups or parties below the age of 18. We may accept bookings by organised clubs through their committee and at the park manager's discretion.
  • Dogs are allowed on the park and it is the owner's responsibility to ensure they clean up after their dog. Certain breeds of dog are not allowed, please check with the park before booking. No more than 2 dogs allowed per booking and they must be kept on leads at all times and kept off all upholstery in the caravan holiday homes.
  • Other pets may be allowed at the discretion of the park manager - please enquire before booking.

 

     

      Cancellation of your booking

      • by Meadowhead:
      • We reserve the right in any circumstance to cancel your booking and in this event we will return the monies you have already paid or will offer you an alternative holiday of comparable standard, subject to availability. We will not pay compensation.
      • by you:
      • After a booking has been confirmed by us, payment for your holiday will only be refunded on production of evidence such as a doctor's certificate or redundancy letter. We strongly recommend you take out your own holiday insurance incorporating a cancellation policy.

      Complaints Procedure

      • If for any reason you are not satisfied with a product or service you receive from us, in the first instance please contact the General Manager at the holiday park your complaint originates. We will make every effort to resolve your concern. Contact details for our parks can be found at the foot of these terms and conditions or speak to the park directly.
      • If in the unlikely event we are unable to resolve your complaint then you may choose to use an Alternative Dispute Resolution (ADR) platform. Such a platform can be found here http://ec.europa.eu/consumers/odr/. Your statutory rights are not affected.

       

       

      Caravan Holiday Homes & Wigwam Hire

      • Caravan holiday homes only: are fully equipped with inventory to serve the maximum occupancy specified for that accommodation.
      • Caravan holiday homes only: all bed linen and towels are provided for the number of guests in your booking.
      • Wigwams only: if you have taken advantage of our sleeping bags or fire pit hire service then these items will be ready for you at your wigwam upon your arrival. Availability of these services may vary from park to park. We also advise that you bring with you bed linen, pillows, towels, crockery and cooking utensils as you would when camping.
      • Wigwams only: wigwam kitchen facilities exist at all of our wigwam parks and offer facilities for preparing food. The only exception is Belhaven Bay as they have semi-self-catering facilities in the wigwam and a new camper's kitchen is planned for 2016.
      • Wigwams only: use of the WC and shower facilities located near your wigwam are included in the cost of your holiday.
      • Electricity, gas, water and heating are all included in the cost of your holiday.
      • All members of your party must be detailed on the booking form and only these persons are allowed to occupy the accommodation. The total number in your party should not exceed the maximum occupancy specified by us for that accommodation. The remainder of your holiday may be at risk if you are found to be exceeding the persons on your booking form.
      • Potential visitors to your accommodation must report to reception and are expected to adhere to the rules of the park.
      • You are expected to return your accommodation to us in a clean and tidy condition and thus the very same standard you found it in upon your arrival.
      • All breakages, damages or missing items should be reported immediately to reception. A charge may be made.
      • Arrival time - any time after 4pm and before 8pm. If a later arrival is required or in case of an emergency 'en route' please contact the park direct.
      • Departure time - strictly by 10am on the day of departure.

       

       

        Touring Park - Pitch Hire

        • On arrival you will be allocated a pitch number, please ensure you have parked on the allocated pitch. Failure to pitch correctly and as directed may result in you being required to reposition or relocate to another pitch.
        • Owners of tents and awnings are requested to lift groundsheets during the day to minimise ground damage.
        • Open camp fires are strictly prohibited on the park. Please ensure that any portable/disposable barbecues do not damage the grass. You are required to observe and follow the park rules that will be issued to you upon your arrival with your park map.
        • Potential visitors to your accommodation must report to reception and are expected to adhere to the rules of the park.
        • Arrival time - any time between 2pm and 8pm. If a later arrival is required or in case of emergency 'en route' please contact the park direct.
        • Departure time - if you want to stay an additional night, pitches must be re-booked and paid for by 10am on day of departure or vacated by 12 noon.

         

        CCTV - Continual Recording

        We operate external and internal closed-circuit television (CCTV) systems at All Meadowhead Parks which are recording on a continual basis. Images are stored in a secure system that is reviewed periodically and under usual operational circumstances deleted after a period of one month.

        The CCTV systems are provided as a service, and with our holiday guests and their property in mind, and with such intention as to add value and should the system need to be relied upon. Signage notices are posted at all of our parks to remind guests that CCTV systems are in operation. We use a qualified and reputable CCTV partner to maintain our systems. 

         

          Lost Property

          • All lost property that is found on the park will be kept for no more than 1 month from the date that it was found. If the property has not been claimed then property will be donated to a local charity shop or otherwise disposed of.
          • Should you wish to have an item of found property returned, we will require the date of your stay and holiday reference together with a description of the item and a minimum payment to us of £10 for the return of the item/s dependant of the size and nature of the property.
          • We cannot accept any responsibility for loss or damage during your stay and all property is the responsibility of its owner. We cannot store your property.

           

           

            Bookings made directly through the park and by using the booking form

            Bookings are welcomed using these methods:

            • Completing and returning the booking form to the park of your booking choice with the appropriate deposit. We do not accept post-dated cheques.
            • Telephone booking giving your details and credit or debit card details for deposit or full payment transactions.
            • Please ensure you request a booking reference at time of booking.
            • For advance bookings of tent and touring pitches - one night's fee will be expected as a deposit, should you not arrive at the park for the first night of the booking, the booking will be deemed cancelled and all monies paid will be non-refundable and the remainder of the booking cancelled. Booking should be made in writing together with the deposit and a £1.50 booking fee.
            • Provisional bookings can be made in advance and are held for 5 days. If bookings are not confirmed by means of a deposit within this time they will automatically be cancelled. Please inform us immediately if you decide to not take up your booking.
            • All booking forms must be signed by a person over 18 years of age who agrees on behalf of all persons in their party to abide by the conditions of booking and the rules of the park.
            • We require a minimum 50% deposit for caravan holiday home and wigwam hire bookings.
            • On acceptance of your booking and for deposit payment a confirmation of booking will be sent detailing the full cost, deposit paid and balance due by when.
            • All balances must be settled in full no later than 6 weeks prior to arrival.
            • Failure to pay the balance by the due date will result in the cancellation of the booking. All monies paid are non-refundable.
            • No guarantees can be given concerning 'special requests' this is purely discretional and will be dependent on the demands on the park at that time.
            • Reminders for balance payments will not be sent.

             

             

            Contact details for Parks

            Mortonhall Caravan & Camping Park  38, Mortonhall Gate, Frogston Road, Edinburgh, EH16 6TJ Telephone: 0131 6641533   Email: mortonhall@meadowhead.co.uk

            Tantallon Caravan & Camping Park  Tantallon Road, North Berwick, East Lothian, EH39 5NJ   Telephone: 01620 893348   Email: tantallon@meadowhead.co.uk

            Belhaven Bay Caravan & Camping Park  Belhaven Bay, Dunbar, East Lothian, EH42 1TU   Telephone: 01368 865956   Email: belhaven@meadowhead.co.uk

            Waren Caravan & Camping Park  Waren Mill, Bamburgh, Northumberland, NE70 7EE   Telephone: 01668 214366   Email: waren@meadowhead.co.uk

             

             

             

            BH&HPA Scottish Thistle 4 Star Rating English Rose 4 Star rating Meadowhead Caravan and Camping Parks Home Rose Award David Bellamy Gold Conservation Award Wigwams Thistle